Privacy Policy

Privacy Policy for CVSeeker.in

Welcome to CVSeeker.in (“Company”, “we”, “our”, “us”).
We operate an online platform that provides resume-building, resume customization, ATS-friendly resume conversion, and related career-enhancement services.
We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains in detail how we collect, use, store, share, protect, and process your information when you access or use cvseeker.in (the “Website”), our online dashboard, or any related services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1 - For the purposes of this Privacy Policy:

“Personal Data” means any information that identifies or can be used to identify an individual (e.g., name, email, phone number, resume content).

“Resume Data” refers to your uploaded CV, attached documents, employment history, education details, or any career-related information.

“Processing” means any operation performed on Personal Data (collection, storage, use, deletion, etc.).

“User”, “You”, “Your” refers to any visitor, registered user, or customer using our Website or Services.

“Sensitive Personal Data” (as per India’s DPDP Act 2023 and GDPR) includes details like financial information, gender, biometric data, etc.

2. INFORMATION WE COLLECT

We may collect and process the following categories of information:

2.1 Personal Identification Information

Full Name
Email Address
Phone Number
Gender (if provided voluntarily in the resume)
Location/City
Account login credentials
Communication preferences
This information is required to create an account, communicate with you, and deliver our Services.

2.2 Resume & Document Information

When you upload your resume or provide text for resume building, we process:
Career history
Job roles & responsibilities
Educational qualifications
Skills, certifications, achievements
Personal descriptions, objectives, summaries
Associated documents (PDF, DOCX, images)
Any ATS-optimization request data
Additional content requested for premium resume customization
We do not modify or use resume content for any purpose except delivering your requested services.
We NEVER share your resume with employers, recruitment agencies, or third-party marketing platforms.

2.3 Payment Information

We operate a Pay After Satisfaction model. After your resume is approved:
UPI transfer details
Bank transfer details
PayPal transaction details
Transaction IDs
Partial payment metadata (no card numbers or PINs stored)
We do not store full financial information.

2.4 Automatically Collected Usage Data

We may collect:
IP address
Browser type/version
Device type (mobile/desktop)
Operating system
Access timestamps
Pages viewed
Clickstream data
Session duration
Referrer URLs
These are used for service analytics, security, and website optimization.

2.5 Cookies & Tracking Technologies

We use:
Session cookies
Analytics cookies
Authentication cookies
Preference cookies
Third-party tracking tools (Google Analytics, Meta Pixel, etc.)
Users can disable cookies via browser settings.

3. HOW WE USE YOUR INFORMATION

We process your data lawfully and for legitimate business purposes, including:

3.1 Service Delivery

Create or customize your resume

Convert your resume to ATS-friendly format
Store and update your resume
Provide dashboard access to download your files
Notify you when your resume is ready
Provide customer support
Communicate via email/WhatsApp/SMS

3.2 Communication

We may contact you for:
Resume updates
Status notifications
Verification requests
Support responses
Payment reminders after service satisfaction
Optional marketing or promotional content (only with consent)

3.3 Payments & Billing

Processing approved payments
Sending payment confirmations
Maintaining financial transaction records
We integrate with third-party payment processors; therefore, your payment data is handled securely.

3.4 Improvement & Analytics

We use aggregated and anonymized data to:
Improve our website’s performance
Analyze user behavior
Enhance service quality
Develop new features

3.5 Legal Compliance

We may process your data to:
Prevent fraud
Enforce Terms of Service
Respond to legal requests
Comply with Indian DPDP Act 2023, IT Act 2000, and GDPR guidelines (if applicable)

4. LEGAL BASIS FOR PROCESSING (GDPR-Aligned)

For users accessing from the EU/EEA, we rely on the following bases:
Performance of a Contract – delivering resume services
Consent – optional marketing & cookies
Legitimate Interest – analytics, fraud prevention
Legal Obligation – compliance with laws

5. HOW WE STORE YOUR DATA

Your data is stored on secure servers using:
AES-256 encryption
Secure cloud hosting
Firewall protection
Access limitation to authorized personnel
Password-protected directories
Resume files are stored securely and are accessible only to:

You (the account owner)
CVSeeker resume specialists
Essential service administrators

6. DATA RETENTION

We retain:
Resume files: up to 12–24 months unless deleted earlier by user
Account information: until account deletion
Transaction records: as required by financial regulations (5–7 years)
Users may request deletion at any time.

7. SHARING OF INFORMATION

We do NOT sell, rent, trade, or disclose your Personal Data to advertisers, recruiters, or external agencies.
We may share data only with the following entities:

7.1 Service Providers & Vendors

Cloud storage providers
Notification/email service providers
Payment processors (PayPal, UPI, Bank)
Technical and customer support teams

All vendors are bound by confidentiality agreements.

7.2 Legal & Security Requirements

We may share information:
With law enforcement (if legally required)
To prevent fraudulent or harmful activities
To protect our legal rights

8. PROTECTION OF CHILDREN’S DATA

Our services are not designed for children under 16.
We do not knowingly collect information from minors.
If a minor’s data is unintentionally collected, you may request deletion.

9. INTERNATIONAL DATA TRANSFERS

Some data (like analytics or email services) may be processed by servers outside India.
In such cases, we ensure:

Secure encrypted transfer
GDPR-compliant safeguards
Standard contractual clauses

10. YOUR RIGHTS

Depending on your region, you have the right to:

10.1 Access

Request a copy of your data.

10.2 Correction

Correct inaccurate or outdated information.

10.3 Deletion (Right to Erasure)

Request full deletion of:
Your account
Your uploaded files
All communication records

10.4 Withdraw Consent

Opt out of marketing emails or cookies.

10.5 Data Portability

Request export of your resume or personal data.

10.6 Objection & Restriction

Stop processing under certain conditions.

To submit a data request:
???? support@cvseeker.in

11. SECURITY MEASURES

We implement advanced technical and organizational measures, including:
SSL encryption
Encrypted resume file storage
Role-based staff access control
Regular security audits
Monitoring for unauthorized access attempts
Two-factor authentication (if enabled in future updates)
While we implement strict measures, no online service is 100% secure.

12. THIRD-PARTY LINKS

Our Website may link to external sites (e.g., payment pages, resources).
We are not responsible for the privacy practices of those sites.

13. MARKETING & COMMUNICATION CHOICES

You may choose to:
Opt out of promotional emails

Disable cookies
Unsubscribe from WhatsApp/SMS notifications
Service-related notifications (resume updates, status messages) will still be sent.

14. UPDATES TO THIS PRIVACY POLICY

We may modify this Policy to reflect:
Changes in law
New features
Security updates
Updates will be posted with a revised “Last Updated” date.
Continued use of our Services constitutes acceptance.

CONTACT INFORMATION

For questions, concerns, or data requests:

CVSeeker.in

Email: support@cvseeker.in
Website: www.cvseeker.in
We aim to respond within 7 working days.